Corporate Social Responsibility




People, Community and Environment

At OUE H-Trust, we believe in being proactive in making a difference in the communities that are home to our customers, our associates and our business partners.

We are proud of the role we have played thus far, supporting selected programmes in collaboration with OUE Limited, bringing tangible results in aid of causes that support ecological sustainability and the welfare of underprivileged children and elderly, especially in areas of health and education.

We believe that strong, progressive communities are essential in the lasting success of any business.

Creating opportunities for talent growth

Developing talent and growing their pool remains an essential part of our long-term strategy.

We aim to continually raise the bar for product and service excellence in the operations of our assets. We embrace change and look out for new ideas to optimise and new goals to achieve. We also aim to provide opportunities for others to gain more knowledge and experience so that they can in turn share these with others.

Last year, a total of 292 staff from Mandarin Orchard Singapore received the Excellent Service Award (EXSA) across the Star, Gold and Silver categories. Being a national award that recognises individuals who have delivered quality service, EXSA seeks to develop service models for staff to emulate and to create service champions.

Representing various teams within Mandarin Orchard Singapore, 47 staff won in the STAR category, 156 received the Gold award and 89 were given the Silver distinction.

Primarily a development programme, EXSA requires shortlisted award nominees to attend a development workshop to reinforce and sustain a consistent level of service within their organisation that continues after the awards.

Supporting our local communities

We continue to take a community-driven approach to caring for our society through financial contributions, in-kind donations and volunteer work in partnership with our Sponsor, OUE Limited.

Closest to our hearts are causes that alleviate hunger, poverty and illnesses, particularly amongst children.

Through Stars of Christmas 2014, Mandarin Orchard Singapore together with OUE Limited continued our annual tradition of spreading Christmas cheer to beneficiaries of non-profit organisations. We are committed to providing support services for children with special needs and illnesses and those from low-income families. Now in its fifth year, the programmes has gained the support and participation of Community Chest, Chrysler Jeep Automotive of Singapore Pte Ltd. and Komoco Motorcycles Pte Ltd. (Harley Davidson of Singapore – Sole Authorised Dealer).

Stars of Christmas is a three-part programme starting with the appeal for Christmas presents from employees of supporting organisations, guests of Mandarin Orchard Singapore and the public. Adorning the Christmas tree displayed at the main lobby of the hotel are stars that indicate the name, age and gender of each of the beneficiaries. Donors are encouraged to pick as many stars as they choose to and then guided by information on the stars to purchase Christmas presents accordingly.

On 11 December, the beneficiaries, along with their parents, siblings and caregivers, were guests-of-honour at a Christmas luncheon hosted by OUE Limited’s Executive Chairman, Dr Stephen Riady, at Mandarin Orchard Singapore. The children were treated to a scrumptious Christmas feast, game and entertainment. The afternoon ended on a merry note with Santa distributing presents. Stars of Christmas culminated in a “Toy Run” on 13 December 2014, during which a fleet of volunteers in their Jeeps® and Harley-Davidson motorcycles lined the Orchard Road frontage of Mandarin Gallery, making for a festive spectacle as they flagged off to deliver the donated presents to various children’s homes and hospitals. An unprecedented 700 presents were collected for Stars of Christmas 2014.


A Caring & Sharing activity led by Mandarin Orchard Singapore on 30 July 2014 was a cookie-making session for children with special needs from AWWA School. The hotel’s pastry team made it a fun affair for the children, teaching them how to creatively decorate cookies to look like caterpillars, ladybirds, flowers and smiley faces. The children, along with their caregivers were also treated to light refreshments. The little chefs’ cookie creations were packed for them to take home, along with limited edition Cheeky Chick soft toys from Chatterbox restaurant.


On a beautiful Sunday morning of 3 August, staff from OUE Hospitality REIT Management and Mandarin Orchard Singapore participated in the ComChest Heartstrings Walk 2014 @ Marina Bay, a 4km Charity Fun Walk organised by Community Chest and co-sponsored by OUE Limited. Staff from OUE Hospitality REIT Management and Mandarin Orchard Singapore were amongst the 8,500 participants who supported the walk.

Families, friends and individuals from all walks of life turned up to lend their support for the less fortunate, soaking in the iconic sights and attractions as they completed the walk along the Marina Bay Waterfront Trail. After the walk, participants immersed themselves in fun-filled carnival activities, games and live entertainment. Mr Tharman Shanmugaratnam, Deputy Prime Minister and Minister for Finance, was the Guest-of-Honour.

The event managed to raise a record sum of S$1.5 million and boasted its largest turnout since its inception in 2010.


A day of Sun, Sand, Caring & Sharing on 6 September for the staff of OUE Limited, OUE Hospitality REIT Management and Mandarin Orchard Singapore together with their friends and families as they joined as volunteer marshals and helpers alongside some 1,500 participants of ComChest Orange Day 2014.

Including 120 children and youths with special needs, ComChest Orange Day 2014 was a mass beach picnic that encouraged meaningful interactions in a fun and inclusive way. Gracing the event was Minister for Culture, Community and Youth, Mr Lawrence Wong. Participants were encouraged to turn up in their brightest shades of orange at Sentosa Palawan Beach as early as 8am in anticipation of the exciting line-up of activities and entertainment that included a sandcastle-building competition, treasure hunt, musical performances, as well as pony rides for children. Items handcrafted by VWOs and beneficiaries were also on sale at the beach bazaar. In an attempt to enter the Singapore Book of Records, the main event – forming the “Largest Heart in Town” which comprised of the participants on their picnic mats.

ComChest Orange Day 2014 saw more than 500 volunteers, many of whom are students from secondary schools and universities, working together with corporate representatives and members of the public to spread kindness.

Caring for the environment

Respect for the environment is central to our business strategy. We aim to increase our operational efficiency through a greener approach – working to reduce our direct impact on the environment, and creating more sustainable ways of doing business.

As part of the ’Meritus Loves the Earth’ green campaign, guests and employees alike are actively engaged in waste reduction and energy conservation measures, practicing the 3 ‘Rs’ (Reduce, Re-use and Recycle) where possible – from cleaning guestrooms and setting up events, to managing waste in the kitchens and installing recycling bins at back-of-the-house areas.

Also, as part of its ‘Go Green” initiative, Mandarin Orchard Singapore has installed LED lights, which are energy-efficient and eco-friendly, in its guestrooms and public areas.

Even as our portfolio grows and evolves, we remain dedicated to caring for our society, grooming our people and bringing about sustainable improvements to protect Mother Earth.